• Mirpur-6, Dhaka-1216
Facebook-f Instagram X-twitter Youtube

Returns & Refunds Policy

Effective Date: April 2026
Website: www.nutroglow.com

At NutroGlow, customer satisfaction is very important to us. We aim to ensure that all products delivered to our customers meet the highest standards. However, if you experience any issues with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The product delivered is damaged or defective

  • You received the wrong product

  • The product is missing items or incomplete

Return requests must be submitted within 48 hours of receiving the order.

To request a return, customers must provide:

  • Order number

  • Clear photos of the product

  • Photos of the packaging (if damaged)

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned.

These include:

  • Opened or used supplements

  • Opened skincare or beauty products

  • Products damaged due to customer misuse

  • Items returned without original packaging

3. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days

  • Refunds may be issued through:

    • bKash

    • Nagad

    • Bank transfer

In some cases, we may offer product replacement instead of a refund.

4. Exchange Policy

Customers may request an exchange if:

  • The wrong product was delivered

  • The product arrived damaged

Exchanges will be processed subject to product availability.

5. Order Cancellation

Orders may be canceled if requested before the product is shipped.

Once an order has been shipped, it cannot be canceled but may be eligible for return according to the policy conditions.

6. Shipping Costs for Returns

  • If the return is due to our error (wrong or damaged product), NutroGlow will cover the return shipping cost.

  • If the return request is made for other reasons, the customer may need to pay the return shipping fee.

7. Refund Limitations

NutroGlow reserves the right to refuse refunds if:

  • The return request is made after the allowed time period

  • The product has been used or opened

  • The product is returned in poor condition

8. Contact for Return Requests

To request a return or refund, please contact our support team with your order details.

NutroGlow Customer Support

📞 Phone / WhatsApp: +880XXXXXXXXXX

📧 Email: admin@nutroglow.com
🌐 Website: www.nutroglow.com

0